Refund Policy
- Refunds are Possible on all bookings based on the hotel’s cancellation policy.
- Non-refundable bookings are extremely special rates issued on the basis of guaranteed bookings after fulfilling all criteria requirements. Such bookings received through any channel will not be refunded.
- For eligible cases, while all efforts will be made to initiate the refund at the earliest, any refund will take a period of two to four weeks to be affected. This time period is due to factors which may include but not be limited to your credit card company’s billing cycle tallying, confirmation of amounts received against the particular booking and receipt of all bank requirements to where the refund is to be directed amongst others including management approval.
- To process and complete transactions
- If a “Refund Hold” has been requested, this will be treated as a credit note against your next booking within the next 3 months of travel. Rates for your booking however are subject to change depending on the season / availability and the differential amount is payable / adjustable.
- Refunds will not be entertained due to flight or train cancellations.
- All bookings during peak season periods including December 20 th until 3 rd January across all our properties are non- amendable and non- refundable. Kindly refer to our website – www.ivyparkresort.com where specific peak period is mentioned per hotel.
- A Banking administration fee no more than 5% on the refund value will be charged against all processed refunds.
- For GST refunds, the same is as per the applicable law.
Cancellation Policy
- If Cancellation from 0 days to 7 days before the check-in date 100 % of the booking amount will be charged.
- If cancellation from 8 days to 20 days before the check-in date 50% of the booking amount will be charged.
- If cancellation from 21 days to 30 days before the check-in date 10% of the booking amount will be charged.
- No refunds for unused nights or early check-out.
- No Refunds for cancellation during peak season period.