General
These Terms and Conditions apply to all reservations and stays at Ivy Park Resort, located at Panchgani Mahabaleshwar. By making a reservation or checking in, guests agree to comply with these terms.Reservations
Reservations are subject to availability and are not confirmed until a confirmation is received. A Payment confirmation and ID prof is required to secure the booking. Group bookings more than 4 rooms may be subject to different terms and prepayment requirements.Check-In / Check-Out
- Check-in time is from 10 am on the day of arrival.
- Check-out time is by 10 am on the day of departure.
- Early check-in or late check-out may be available upon request and subject to additional charges.
Cancellation and No-Show Policy
- Cancellations must be made at least 7 days before the arrival date to avoid charges.
- Late cancellations or no-shows will be charged [e.g., one night's stay or full reservation amount.
- Non-refundable bookings are not eligible for refunds or date changes.
Payments
- Payment is due upon check-in, unless otherwise agreed.
- We accept Cash, UPI, Credit Cards, Debit Cards, Net Banking.
- A security deposit may be required at check-in, refundable upon check-out subject to room inspection.
Guest Responsibilities
- Guests must present valid photo ID and an Advance payment upon check-in.
- Guests must not disturb other guests or engage in unlawful or disruptive behavior.
- Smoking is not allowed/only allowed in designated areas. A cleaning fee will apply for violations.
- No pets are allowed unless the hotel is pet-friendly (please confirm before arrival).
Liability
- The hotel is not liable for loss, damage, or theft of personal belongings.
- Use of hotel facilities is at the guest’s.
- Guests are responsible for any damage caused to hotel property.